Website Customer Support and Retention Agent (In House) Job at eMerchantClub, Phoenix, AZ

WkFIOGhVMkdHUHJBY3Y0YUduNnlybDcxdFE9PQ==
  • eMerchantClub
  • Phoenix, AZ

Job Description

Job Description

Job Description

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers.

Key Responsibilities:

  • Responding to technical and customer support inquiries from website users via email, phone, or chat
  • Assisting customers with training related to the website, including but not limited to, login issues, payment processing, and product inquiries
  • Ensuring customer satisfaction by providing excellent customer service and timely resolution of issues
  • Proactively reaching out to customers who have shown signs of disengagement or dissatisfaction and working to retain them
  • Keeping up to date with the latest website features and functionalities and providing relevant information to customers
  • Documenting and reporting customer feedback, suggestions, and issues to the relevant teams

Qualifications:

  • At least 2 years of experience in technical support, customer service, retention or sales
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Good understanding of website functionalities, including but not limited to, user account management, payment processing, and product listings
  • Familiarity with customer relationship management tools and ticketing systems
  • Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus

If you are passionate about providing excellent customer service, have a keen eye for detail, and enjoy troubleshooting technical issues, we would love to hear from you. This is a remote position with flexible hours and opportunities for growth within the company. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.

Company Description

About eMerchantClub:

eMerchantClub is celebrating our 25th year in business and specializes in building, maintaining, and supporting innovative websites. Over 500,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.

Get excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding!

Company Description

About eMerchantClub:\r\n\r\neMerchantClub is celebrating our 25th year in business and specializes in building, maintaining, and supporting innovative websites. Over 500,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.\r\n\r\nGet excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding!

Job Tags

Flexible hours,

Similar Jobs

Global LT

Translator and/or interpreter - spontaneous application Job at Global LT

 ...Join the Global LT Network Future Opportunities for Translators & Interpreters At Global LT , were always excited to connect with talented translators and interpreters across all language combinations. Even if we dont have a current opening, we encourage you... 

TDS Telecom

Senior Outside Plant Construction Technician Job at TDS Telecom

 ...Job Description Overview:\n At TDS Telecom, connecting people is at the heart of everything...  ..., backhoes, end loaders, and plows. Manages the overall project while coordinating...  ...safety protocols are enforced. Services, cleans, maintains, and repairs equipment... 

Duluth Trading Company

Senior Financial Analyst Job at Duluth Trading Company

Position Overview: Duluth is hiring a Senior Financial Analyst to join ourFinancial Planning & Analysis (FP&A) team. This SFA will report to the Manager of FP&A and will provide financial consulting and strategic support to the senior management. This role will involve... 

Schneider

CDL-A - Tanker truck driver Job at Schneider

 ...Tanker truck driver Average pay: $1,180-$1,450 weekly Home time: Weekly Experience: All CDL holders Overview ~ Haul liquid chemical freight with tanker trailers. ~3-5 loads per week. Pay and bonus potential ~ Mileage pay, plus... 

Magnet Medical

Travel Cath Lab Technician - $2,620 per week Job at Magnet Medical

 ...Magnet Medical is seeking a travel Cath Lab Technologist for a travel job in Milwaukee, Wisconsin. Job Description & Requirements ~ Specialty: Cath Lab Technologist ~ Discipline: Allied Health Professional ~ Start Date: ASAP ~ Duration: 13 weeks ~40 hours...