Job Description

Job Description

Job Description

Our physicians and staff at Colorado ENT & Allergy are widely regarded as the best in the fields of ENT, Allergy, Asthma, Immunology, and Audiology. We have been taking care of patients in Southern Colorado since 1995. Credentialed with all three hospital systems in the greater Colorado Springs region. Colorado ENT & Allergy is your leader in the latest technology and clinical research. Colorado ENT & Allergy is known throughout Colorado as trusted experts who deliver highly skilled compassionate care.

Job Summary

This position is primarily responsible for accepting and processing all triage telephone calls daily for all ENT physicians. The triage associate will be responsible for data entry into the EMR, communicating with the front desk, medical assistants and physicians regarding patients who need to be seen urgently. Coordinate patient care with other departments.

Primary Responsibilities

• Processes all patient calls daily and schedules patients as necessary.
• Performs appropriate assessment and assists patient as directed by physician.
• Receives and processes all telephone, fax, and e-prescribe requests for prescription refills.
• Calls on all post-op patients as directed by physician.
• Communicates information necessary regarding patient care to all parties involved, i.e., Medical Assistants, Physicians, Schedulers, and others.
• Attends staff meetings.
• Complies with all regulatory requirements such as OSHA, HIPAA, Compliance and other requirements that may be mandated.

Requirements

• Registered nurse or LPN required
• Experience with triage is preferred.
• To perform this job successfully, an individual should have knowledge of Internet software, word processing and EHR.
• Ability to provide excellent patient care and customer service.
• Ability to commit to established work schedule and being punctual.
• Strong professional, interpersonal and relationship building skills.
• Strong problem solving and time management skills.
• Strong oral and written skills.
• Demonstrated ability to be adaptable and dependable.

Work Environment

• This position will be performed on site in a medical office setting.

Benefits

• Health Insurance
• Dental Insurance
• Paid time off
• Vision Insurance
• Company Paid Life Insurance
• Company Paid Long Term Disability
• Flexible Spending Account
• Employee Assistance Program
• 401(k)

Colorado ENT & Allergy is an Equal Opportunity Employer

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