Job Description

The Title Operation Agent position consist of preparing several documents such as Deeds, Affidavits and others, for owners/members seeking to update their ownership. They are responsible for generating, reviewing, auditing and recording legal title documents to ensure accuracy and quality. Must have the ability to multitask, be very organized and have strong attention to detail skills while being effective, efficient, flexible and dependable in completing their daily tasks and responsibilities. 

• Possess in depth knowledge of vacation ownership documents and title concepts. 
• Monitor daily report to identify and work on cases assigned.
• Ensure clear title on each Case assigned by reviewing OR performing title searches.
• Identifying and resolving title defects found from title searches results.
• Create transfers, resales and relinquishment documents for non-deeded and deeded inventory. 
• Review of documents such as Power of Attorney, Certificate of Trust, Probate, Corporation, Wills, Death Certificates, among others to identify current ownership and generate the documents accordingly.
• Audit non-deeded documents to verify accuracy. 
• Review and audit deeds to ensure they meet all underwriting, county and state requirements before recording. 
• Submit deeds to record electronically through E-record platform.
• If applicable, prepare recording packages and mail them to business partners for recording. 
• Coordinate resends, redrafts and payment collection, as necessary.
• Manage all county rejections in a timely manner. 
• Assist with creation and mail out of confirmation letters for all completed and/or canceled contracts. 
• Provides quality customer service to internal and external customers as needed.
• Manage several Customer facing email inboxes. Ensure owners/members received answers or guidance to all their questions. 
• Provide high production totals while maintaining a low error percent.
• Helps with other team member training as needed. 
• Carry out any reasonable request by management of which the employee can perform.
• Responds to emails and Team messages from peers and leadership team. 
• Works escalated requests received from internal sources within 24hrs of receipt. 
• Assist in the creation and/or updates of Standard Operating Procedures (SOPs)
• Adheres to Company standards and maintains compliance with all policies and procedures. 
• Performs other related duties as assigned.

Required Qualifications:

• A minimum 1-3 years of Vacation Ownership specifically in the title field
• Detail oriented
• Proficient in MS Word, Excel, Power Point, Outlook and Adobe Pro
• High School Diploma or Equivalent

Preferred Qualifications:

• A minimum 5 years of Vacation Ownership specifically in the title field
• Some leadership background
• Detail oriented
• Basic skills with Microsoft Office software
• High School Diploma or Equivalent

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