Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We're Looking For:
We are seeking a Title Issue Specialist with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 3 years of experience in vehicle title processing and a strong customer-first mindset.
You Are:
Detail-oriented . You will meticulously process vehicle titles, ensuring accuracy and marketability.
Proactive . You have a self-starting mindset and can work independently with minimal supervision.
An excellent communicator . You possess strong written and verbal communication skills to effectively interact with customers and colleagues.
You Will:
Handle incoming title issues promptly and efficiently via email, text, and phone calls.
Ensure that all title issues are resolved completely or appropriately escalated to the relevant department or personnel for assistance.
Process vehicle titles from various states, meticulously verifying accuracy and marketability.
Collaborate with relevant agencies, customers, and lienholders to resolve title issues effectively.
Ensure titles are promptly dispatched to buying dealers.
Must-Have's:
3+ years of experience in vehicle title processing.
Excellent written and verbal communication skills.
Exceptional attention to detail, coupled with strong organizational abilities.
Proficiency in problem-solving, with a talent for identifying successful outcomes.
Ability to troubleshoot and resolve end-user issues or appropriately escalate them.
Nice to-have’s:
Positive attitude and a customer-first mindset.
Experience in automotive-related customer service roles.
Sound like a match? Apply Now - We can't wait to hear from you!
Sound like a match? Apply Now - We can't wait to hear from you!
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