Job Description

Job Description

STUDIO MANAGER 

At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all — unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow.

We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal. 

THE ROLE OVERVIEW

The WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality,  and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture. 

This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Director of Field Operations.

THE RESPONSIBILITIES

• Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
• Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution
• Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.
• Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars.
• Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent. 
• Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
• Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.
• Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution.

THE QUALIFICATIONS

• 3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking. 
• Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
• Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people’s day and set the tone in a positive way in the studio
• Strategic thinker with ability to connect the studio goals to daily actions
• Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences.
• Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business.
• Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays
• Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products

WTHN  VALUES

Lead with empathy

We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful. 

Empower with education

Empowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day.

Details make the difference

We take great care in the environment and approach every interaction as an opportunity to lift someone’s day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart. 

(Healing) freedom within a framework

We ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios.

Feedback Fuel

We commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness. 

A collaborative community

We all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships.

The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.

WTHN Perks!!

• Complimentary monthly staff acupuncture and herbs
• 35% off all retail products
• 15% off services and products for limited family & friends
• 401K
• Hourly Base Pay
• Product commission 
• Membership and Package Commission

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