Job Description

Direct message the job poster from Optimus - People. Solutions. Delivered.

A key Optimus client is seeking a Software Developer for our client located in Houston, TX. This is a permanent role onsite 4 days a week in the office. US Citizens, Green Card holders and all other parties authorized to work in the US are encouraged to apply. We are unable to provide H1 visa sponsorship at this time. Please send your resume to Kimberly.rush@optimus-us.com . No third party agencies at this time.

Responsibilities:

• Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
• Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First: in all implementations.
• Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.

Requirements:

• Bachelor's Degree Required
• 8+ years of experience in related field or possess and equivalent combination of education and experience.
• 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
• 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
• 8+ years of experience delivering IT solutions to business initiatives.
• Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
• Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
• UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
• Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
• Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
• Certified System Administrator Required
• IT Service Management Preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Manufacturing, and Finance

• Industries

  Information Services

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