Job Description

• Partner with the architecture and development teams on how to make applications highly available, reliable, and performant at global scale
• Collaborate with the architecture team to ensure Reliability factors are accounted for in business features and enablers
• Guide development teams in understanding established service level objectives and consequences, and implementing appropriate SLIs to support the objectives.
• Collaborate with development team members to swarm, troubleshoot, and resolve problems.
• Guide ad-hoc teams to brainstorm solutions and build implementation plans based on the Root Cause Analysis of production issues
• Design and build automated solutions to optimize application/service/platform uptime with minimal human intervention
• Be available for an on-call rotation to participate in troubleshooting and communication efforts outside of normal business hours
• Implement and help create standards and best practices, and mentor other team members in order to drive adoption across development teams
• Perform other duties as assigned
• Conform with all company policies and procedures

• Knowledge
• Expert in defining, implementing, and evaluating Service Level Objectives (SLO) and Service Level Indicators (SLI), and associated consequences
• Software development expertise in two or more high-level programming and scripting languages
• Experience in evolutionary database design, query performance analysis, and indexing as a cornerstone for delivering scalable, performant products and services
• Experience in designing, building, and optimizing automated pipelines with automated testing and automated security controls
• Experience in performing Root Cause Analysis and Problem Management
• Experience working in Agile Scrum teams with demonstrated success leading improvements (getting better/faster/happier)

• Help establish and maintain a culture of learning through the development and sharing of skills, knowledge, process and tools; combat traditional silos that create “us and them” environments
• A driving passion for finding solutions to hard problems at scale and operationalizing them
• Exceptional critical thinking and communication skills, with a passion for leveraging documentation as a tool for constant improvement

• Pipeline Automation: Azure DevOps (YAML, ARM), Terraform, Jenkins, Chef, Octopus Deploy
• Code Scanning: SonarQube, Checkmarx
• Source Code repos: Git
• Containerization: Azure Kubernetes Service, Kubernetes (open source), Docker
• High level programming languages: Java, C# (.NET MVC and .NET Core), Go
• Scripting: PowerShell, Bash
• Database: Oracle, Microsoft SQL Server, NoSQL (e.g. CosmosDB)
• Test Automation: Xamarin.UITest, Specflow, DevTest, Selenium, Test Data Manager, Postman,
• Maven, TestNG, JMeter
• Operating systems: Windows, Linux
• Cloud Platforms: Azure
• Metrics and Monitoring: Splunk

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