Job Description

Job Description

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations.

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The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

Job Overview:

The Residence Concierge will oversee all personal needs of assigned guests residing in the Villas, Penthouses, Bungalows and Superior suites. This role will assist with all special requests and arrangements prior to guest arrival. Upon arrival, the Residence Concierge provides formal services including but not limited to: escorting to rooms, inspecting guestrooms, checking-in guests, online grocery shopping, transportation, handling dry-cleaning requests, shoe shining, confirming housekeeping services and unpacking/packing services.

THIS IS NOT A LOBBY CONCIERGE POSITION. PLEASE READ CAREFULLY.

Essential Job Functions:

• Deliver internal and external guest service The Colony Way. Goes above and beyond – whether for an associate or guest.
• Contact assigned guests and assist with personalized services (pre-booking, spa, dining, activities, etc.).
• Arrange, record, deliver and charge all special requests for arriving guests.
• Greets guests at the entrance, escorts guests to room, presents keys, and arranges for valet/bell service.
• Offer personalized services, including packing/unpacking and organization of guest belongings, clothing pressing, arranging outfits for next-day, and description of room amenities.
• Monitor guest activity while at the resort – including being on-call for any special requests or last-minute needs.
• Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.
• Communicate the movement of guests to all resort outlets, ensuring proper service and recognition.
• Inspect all guest rooms prior to guest arrival – ensuring excellent and Forbes standards.
• Prepare bill and proper backup for presentation to the guest upon departure.
• Assist guests with transport and farewell.
• Ability to cooperate and operate seamlessly with all resort departments.
• Ability to interact with guests who may have high expectations – while maintaining confidentiality and privacy.
• Other job duties as assigned.

Qualifications:

• Must be at least 25 years of age.
• Must be able to stand on your feet 90% of your shift.
• High School Diploma required. College preferred.
• Must possess strong interpersonal, language, communication, and relationship-building skills.
• Excellent customer/guest service skills – with previous guest service experience preferred.
• Excellent Hygiene
• Must have professional demeanor and polished verbiage
• Ability to learn and utilize Microsoft Office and property systems
• Must be able to speak English fluently.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills and eye for detail
• Ability to effectively perform multiple tasks.
• Must be willing to work varied hours – including nights, weekends, holidays, and split shifts (according to guest needs).

Physical Requirements:

Frequency Key:

Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency:

Sitting Rare

Walking Constant

Climbing stairs Constant

Standing Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Taste Frequent

Lifting/carrying (#50 lbs.) Rare

Travel Rare

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.

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