Job Description

G2 is looking for a candidate to fill it's key role of Passenger Assistant Operations Manager role at Southwest Florida International Airport (RSW) .

The ideal candidate will be a take charge person, setting expectations, following through, being a coach and trainer and have about 2 years or more of Management or Supervisory experience as well as an extensive customer service background (preferably contract services).

JOB SPECIFICATIONS:

• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Payroll data entry and oversight.
• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Responsible for the scheduling of all airport employees insuring adequate coverage.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• 2 years of progressive management experience in a Customer Service environment preferred.
• Operations, Airline or Hospitality experience required.
• Working knowledge of financial reports and budgets
• Willingness and ability to relocate if currently living outside the area
• Excellent verbal and written communication skills
• Outstanding computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment
• All applicants must consent to and pass a drug test as part of a conditional job offer.- Required

WE OFFER:

• A Competitive Salary range of $55,000- $58,000. Based on experience.
• Advancement opportunities
• Full benefit package

G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

EOE/M/F/D/V/SO

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