Operations Associate (Part-Time) Job at Pro2 Solutions, Pinole, CA

WmdiOGhFYUdGdmZNZGZnWkdYK3pvVmZ5dUE9PQ==
  • Pro2 Solutions
  • Pinole, CA

Job Description

For over 35 years, Pro2 Solutions has been at the forefront of infection control supply distribution and importation. Located in Pinole, CA, we are pioneers in the examination glove market, owning and operating two of the dental industry's most respected infection control brands. We are looking for the right candidate to join our team as an Operations Associate under our Operations team. We're seeking a dynamic individual eager to learn across various job functions and grow beyond the initial role. A commitment to continuous learning and versatility are essential for long-term success at Pro2 Solutions.

Responsibilities:

  • Serve as the main point of contact for distributor inquiries via phone, email, and other communication channels.
  • Build and maintain strong, positive relationships with our distributor partners.
  • Process sales orders accurately and efficiently from distributors, brand website, and marketplace platforms (e.g., Amazon).
  • Navigate and manage order processing within different platform interfaces.
  • Communicate proactively with distributors regarding order status, shipping updates, and any potential delays.
  • Coordinate with the warehouse and logistics teams to schedule and track deliveries.
  • Resolve customer service issues and address concerns in a timely and professional manner.
  • Provide distributors with product information, pricing, availability, and lead times.
  • Assist in the preparation of sales-related reports and documentation.
  • Contribute to process improvements aimed at enhancing customer service and order fulfillment efficiency.
  • Manage the process for customer returns, including issuing return authorizations, coordinating return shipments, and processing credit or replacements.

Education & Experience :

  • Bachelor's degree preferred, or 1-2 years of administrative/logistic experience.
  • Proven experience in a customer service, sales support, or order processing role is required.
  • Excellent verbal and written communication skills, with a customer-centric and empathetic approach.
  • Good organizational and time management skills.
  • Proficient in using office software and logistics management systems, such as Microsoft Office, Microsoft Dynamics 365 Business Central, etc.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment with varying order volumes from different sources and return/defect inquiries.
  • Ability to work independently and collaboratively within a team.

Desired Skills & Characteristics:

  • Experience managing orders from multiple sales channels (e.g., direct, marketplace, e-commerce) is highly desirable.
  • Familiarity with wholesale distribution and global logistics is beneficial, but not required.

Job Type: Part-Time

Job Tags

Similar Jobs

Nuro

Senior/Staff Machine Learning Research Scientist: Generative Models for Behavior Modeling (Mountain View) Job at Nuro

 ...Senior/Staff Machine Learning Research Scientist: Generative Models for Behavior Modeling Join to apply for the Senior/Staff Machine Learning Research Scientist: Generative Models for Behavior Modeling role at Nuro Senior/Staff Machine Learning Research Scientist... 

Insight Global

Molecular histologist Job at Insight Global

 ...Required Skills & Experience -PhD or equivalent in histopathology, immunology or cellular and molecular biology or MS degree + at least 3 years of direct experience in a molecular and imaging histology lab, or BS degree + at least 10 years of direct experience in a molecular... 

Briar Cliff University

Admissions Counselor Job at Briar Cliff University

 ...Description SUMMARY: The primary responsibility of the Admissions Counselor is to counsel potential new first time full time freshmen,...  ...student segment assigned, as an Alpha Pod and/or territory Travel assigned territory visiting potential new student, high schools... 

Network Adjusters, Inc.

Claims Adjuster Job at Network Adjusters, Inc.

 ...Network Adjusters is seeking skilled insurance claims adjusters with experience in General Liability, Professional Liability or Employment...  ...and vision coverage Flex spending account Company paid life insurance Company paid long term disability ... 

Wirtschaftsförderungszentrum Lünen GmbH

Research Scientist, Protein Sciences San Francisco (San Francisco) Job at Wirtschaftsförderungszentrum Lünen GmbH

 ...harness artificial intelligence to unlock the complexities of biology for the benefit of human health and society. Through open, safe...  ...The ideal candidate will have experience in protein engineering, molecular biology, and biochemistry, with a focus on protein expression,...