Job Description

Job Description

Job Description

Job Title: Order Management Specialist Job Description

Join our team as an Order Management Specialist where you will play a crucial role in maintaining customer database accounts, creating sales orders, and ensuring smooth communication between departments and customers. Your contributions will support the seamless operation of our logistics and sales processes, contributing to our mission of delivering high-quality frozen vegetables worldwide.

• Set up and maintain customer database accounts and price lists.
• Create and verify sales orders received via telephone, email, fax, and EDI systems.
• Communicate product shortages, issues, or changes to customers and coordinate with the Traffic Department regarding delivery dates.
• Refer customer grievances regarding product quality to the appropriate departments for investigation and resolution.
• Create and send invoices to customers electronically or by mail.
• Assist Sales Directors with information, reports, and customer contract and shipment balances.
• Fill in for or assist other Order Management Team Members as needed.
• Negotiate and track container contracts with ocean freight lines.
• Track ocean carrier cut-off dates to maintain system promise date fields.
• Identify the location of approved products and inform carriers.
• Secure transportation to ports and maintain communication regarding logistics.
• Track facility production schedules and inform carriers of product availability.
• Obtain bookings with container lines corresponding to customer order requests.
• Collect and provide all necessary information for ocean freight documentation.
• Perform other duties as assigned.

• Strong logistics and ocean export knowledge.
• Experience in order entry and customer service.
• Proficiency in Microsoft Office, especially Excel and Word.
• Strong interpersonal skills and ability to represent the company to customers.
• Ability to manage competing demands and respond promptly to service requests.
• Consistent work attendance and punctuality.
• Ability to work confidentially and professionally.
• Excellent verbal and written communication skills.

• 3-5 years of experience in customer service-related positions.
• Working knowledge of ERP systems like Infor preferred.
• High School Diploma required; two years of college preferred.
• Knowledge of ocean export processes.

Work in a dynamic office environment where you will use standard office equipment such as PCs, calculators, faxes, printers, and copiers. The position involves sitting at an office desk with adequate vision and physical dexterity to use a desktop PC for up to eight hours. Handling paper files and reports weighing up to 20 pounds may be required for daily job functions.

This is a Contract to Hire position based out of Stanwood, WA.

The pay range for this position is $30.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Stanwood,WA.

This position is anticipated to close on Dec 24, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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