Job Description

Job Title: Trainer Senior BSA


Location: 200 I St SE Washington,DC 20003


Duration: 12 Months


Job Description:


BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.


Responsibilities:
Business analysis and process mapping.


Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.


Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.


Training and organizational change management.


Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.


Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.


Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Required / Desired Skills


Skill


Required / Desired


Amount


of Experience


11-15 yrs. BA experience


Required


11


Years


Project management skills with the ability to prioritize tasks and meet deadlines


Highly desired


5


Years


11-15 yrs. requirements gathering and documentation


Required


11


Years


11-15 yrs. MS Office/suites experience


Required


11


Years


Hands-on end-user training on Dynamics 365


Highly desired


3


Years


Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support


Required


3


Years


Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria


Required


3


Years


Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION


Required


2


Years


Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint


Highly desired


1


Years


Experience in Child Welfare Agency


Highly desired


1


Years

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