Job Description

The Event Manager is responsible for ensuring that anyone who attends, volunteers, or performs at SummerStage events has a positive experience. This includes assisting patrons with questions and ticket sales, interacting with performers/production staff during event set up/tear down, training & overseeing event volunteers, and providing backup support for volunteer positions. The Event Manager is a highly visible and prominent ambassador of SummerStage, who shall be friendly, welcoming, and positive.

Qualifications

• Ability to provide excellent customer service
• Ability to be a team player
• Ability to handle exchange of money
• Ability to work outdoors during all types of seasonal weather
• Ability to confidently operate mobile technology and coach others to do the same
• Ability to complete online WI Responsible Beverage Server Training
• Ability to attend an orientation at a time & date TBD in early June.

Responsibilities

• Open the SummerStage venue up to 2 hours prior to event, which includes operating golf cart shuttle, unlocking buildings, and preparing point of sale technology, cash boxes, and programs.
• Fielding questions regarding the organization, the venue, and events, both in person and via phone.
• Communicating with performers and/or production staff as necessary.
• Overseeing volunteer operations at Concession Stand, Admissions Booth, Shuttle, and Parking Lot Greeter and training new volunteers as needed.
• Providing assistance or acting as back-up volunteers 
• Working with volunteers to clean up and reset at end of each event.
• Preparing and transmitting event reports, including tracking sales, attendance, & supplies, as needed.
• Ensuring all patrons have exited the venue, storing golf cart shuttle, removing trach & recycling, and securing supplies/equipment at the end of the performance.

Terms of Employment

Schedule & Length of Term

• This is a seasonal position (June through September) unless otherwise discussed.
• Event Managers must be available for a minimum (1) shift per week, unless otherwise discussed.
• Performance Events are held Wednesdays, Thursdays, Fridays, Saturdays beginning at 7:30pm - Event Manager should expect to work between the hours of 5:30pm of 10:30pm.

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