Job Description

This is a remote position.

Join our dynamic team at Laka Group SRL as an Email/Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels.

Location: United States (Remote)

Pay: $30 - $33 per hour

Responsibilities:

• Respond to customer inquiries and issues promptly and professionally via email and chat
  
• Provide accurate information and solutions to customers regarding products and services
  
• Assist customers with order processing, account management, and technical support
  
• Escalate complex issues to the appropriate teams for resolution
  
• Maintain detailed records of customer interactions and transactions
  

Requirements:

• Excellent written communication skills in English
  
• Proven experience in customer service or support role
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Familiarity with CRM systems and help desk software
  
• Basic knowledge of Civil Engineering terminology is a plus
  

Qualifications:

• High school diploma or equivalent required
  
• Associate's or Bachelor's degree in a related field preferred
  
• Minimum of 1-2 years of experience in customer support
  
• Strong problem-solving skills and attention to detail
  

Benefits:

• Competitive salary and benefits package
  
• Opportunities for career growth and development
  
• Collaborative and inclusive work environment
  
• Work-life balance initiatives
  

Requirements

• High school diploma or equivalent required
  
• Associate's or Bachelor's degree in a related field preferred
  
• Minimum of 1-2 years of experience in customer support
  
• Strong problem-solving skills and attention to detail
  

Benefits

• Competitive salary and benefits package
  
• Opportunities for career growth and development
  
• Collaborative and inclusive work environment
  
• Work-life balance initiatives
  

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