Job Description

Title: Digital Innovation Lead

Classification: Non-exempt

Reports To: Director, Workforce Management

Job Description

Position Summary:

This role is responsible for ensuring that all tasks and communications going to our stores through our Task Management system meet a specific criterion defined by the business and are clear, concise, and executable by our stores. In addition, this role is responsible for guiding the organization through digital evolution by developing and implementing strategies for adopting new technologies, optimizing processes, and fostering an innovative digital culture.

Essential Duties and Responsibilities:

• Maintains the Task Management system and content.
• Partners with business leaders on creating effective tasks.
• Develops relative reporting that accurately portray effectiveness and results.
• Coaches, teaches, and trains corporate and store users on task management.
• Works with corporate and field team members on creating effective communications.
• Monitors communication volume and timing of delivery.
• Works to streamline the communication process for our stores.
• Manages the Task Management system configuring end user’s dashboards, updating metrics and measurements.
• Working with software provider on all updates and versions.
• Understand business technological needs based on culture, policies, practices and operations
• Develop and implement strategies for adopting new technologies, optimizing processes, and fostering a digital culture
• Working across organizational levels, from frontline team members to high level executives, requiring the ability to tailor communication to different audiences
• Staying current with various technologies and understanding the latest trends in digital transformation.

Essential Duties and Responsibilities:

• Surveying company processes and recommending more efficient methods.
• Analyzing organizational data and making relevant recommendations.
• Consulting with department heads to determine digital needs.
• Identifying tools and methods that can help a company achieve its digital goals.
• Recommending flexible digital changes that can grow with a company.
• Recommending changes to products or services to lower costs.
• Assisting a company with the integration of digital technology.
• Provide ongoing systems support to ensure configurations are accurate and up to date.
• Interactions and relationships: This position maintains relationships with key business stakeholders to ensure the needs of the business are being met through systems. Acts as a liaison between operations, and all supporting functions.
• Maintain enterprise knowledge.

Knowledge and Skills:

• High level of data integrity
• System that meets business needs efficiently
• Well-designed system with modifications as needed
• Excellent interpersonal and communications skills
• Assertive, resilient and welcomes change
• Can exercise good judgment while balancing a varied workload
• Effective communication and interpersonal
• Able to manage time effectively, prioritize tasks and achieve set targets
• Able to work well under pressure and handle emergency and stressful situations
• A prominent level of business integrity is essential
• Excellent judgment skills
• Strong analytical skills
• Ability to collaborate with others
• Leadership skills
• Presentation skills
• Advanced MS Excel & MS Access
• Customer focus
• Initiative
• Attention to detail
• Ability to think critically and strategically

Required Education and Experience:

• Bachelor’s Degree
• Two to four years of experience
• Grocery retail experience

Physical Demands:

• May also have to do some light lifting of supplies and materials from time to time. May lift to fifty pounds, always utilizing “buddy-system” or tools to lift and carry the load
• Requires prolonged sitting or standing
• Typical physical demands or activities include climbing, standing, bending, stooping, kneeling, reaching, and walking

Position Type/Expected Hours of Work:

This is non-exempt; Monday – Friday, 8:00am-5:00pm; schedule would be based on business necessity and coordinated through the reporting supervisor.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives

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