Job Description

Overview

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits including private health and group accident insurance
• Employee Assistance Program (EAP) for confidential support
• Loyalty Awards for long-service employees
• Flexible work arrangements that prioritize employee wellness
• Chance to shape the Customer Success function in a growing market

What to Expect (Job Responsibilities)

• Act as the founding Customer Success Manager for Germany, shaping the role and laying the foundation for team growth
• Manage a portfolio of key Optima and Breitenbach customers, focusing on renewal, adoption, value realization, and satisfaction
• Proactively manage escalations and support transitions, ensuring customer continuity
• Contribute to the development of a repeatable onboarding and success playbook for German healthcare clients
• Collaborate closely with Sales and Professional Services to develop account growth strategies

What is Required (Qualifications)

• 58+ years of experience in Customer Success, Account Management, or Post-Sales roles, ideally in B2B SaaS within healthcare
• Strong understanding of project delivery processes and software support models
• Excellent stakeholder management experience, engaging at director or executive level
• Ability to work independently and structure a function from scratch
• Fluency in German and English is mandatory

How to Stand Out (Preferred Qualifications)

• Experience working in a matrix organization across global teams
• Familiarity with the healthcare sector or Workforce Management / HR software
• Willingness to travel regularly (12 times per month) to customer sites and offices

#HealthcareTechnology #CustomerSuccess #CareerGrowth #EmployeeWellness #B2BSaaS

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