Job Description

Job Description

Job Description

Role Snapshot

Start your day from home, head straight to hospitals in your territory, and keep critical surgical equipment running at peak performance. As a remote, field-based technician, you’ll diagnose issues, repair complex electro-mechanical systems, and support installations that directly impact patient care.

A Day in the Life

• Arrive onsite prepared to troubleshoot and repair STERIS and competitor systems used in surgical procedures.
• Plan your schedule independently to complete preventive maintenance, service and warranty calls, installations, field upgrades, and other assignments.
• Document work thoroughly using advanced digital tools to meet regulatory and compliance requirements.
• Partner with Tech Support, Engineering, and Service Contract Management to escalate complex issues and resolve them efficiently.
• Present customers with clear repair options and pricing; with leadership support, collaborate with Sales to elevate customer experience and identify territory opportunities.
• Support multiple customer sites within your assigned territory based on service agreements and needs.

This is a home-based role; you will be in the field within your territory every day.

Your Background

People who thrive in this role often come from hands-on trades such as HVAC, refrigeration, boilers/chillers, industrial maintenance, automotive/diesel, aviation repair, plumbing, electrical, or general equipment repair.

Qualifications

• High School Diploma or GED and 4+ years of work experience, including at least 2 years in a mechanical/technical capacity. An Associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement.
• Experience engaging with customers and collaborating within a team.
• Strong written and verbal communication.
• Basic computer proficiency (Windows, email, navigation, mobile apps, and data entry across multiple systems).
• Availability for flexible schedules, which may include early/late hours and occasional overnights based on customer and business needs.

Required:

Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.

What You’ll Gain

• Market competitive pay
• Extensive paid time off plus 9 company holidays
• Medical, dental, and vision coverage
• Company vehicle
• Company cell phone and laptop
• Tools, equipment, and uniforms provided
• Short- and long-term disability
• 401(k) with company match
• Maternity and paternal leave
• Optional add-ons and discounts (including pet insurance)
• Tuition reimbursement and continuing education programs
• Excellent advancement potential and a stable long-term career path

You Should Be Proficient In

• Driver's License
• Mechanical Troubleshooting Skills
• High School / GED

Job Tags

Contract work, Temporary work, Work experience placement, Remote work, Work from home, Flexible hours, Night shift,

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