Job Description

Job Summary

The Bank Services Support Specialist will be the first-tier customer support for retail branches. This position will provide support for teller and branch balancing, teller system, new account opening, account maintenance, safe deposit box processes, official check processes, ChexSystems review, and testing for retail systems. It also serves as a point of contact for retail branch employees needing assistance or advisement on bank procedures and how to complete tasks during face?to?face customer interactions.

Key Responsibilities / Essential Functions

• Acts as first-tier customer support for retail branches.
• Provides support for teller balancing, teller system, new account opening, account maintenance, safe deposit box processes, and official check processes.
• Reviews ChexSystems results from branches.
• Tests Connected Teller and Aperio for system updates and functionality.
• Resolves customer issues involving bank products and services.
• Collaborates with other Retail Care team members to improve customer service.
• Provides support for indexed items in cold storage.
• Acts as a liaison with back?office departments to support retail branch employees when further research or capabilities are needed.
• Maintains confidentiality and security of sensitive information.

Requirements

• High school diploma or equivalent required.
• 1+ year of relevant experience.
• Ability to successfully complete ongoing training courses throughout the position.
• Proficient in Microsoft Office products.

Preferred Qualifications

• Associate degree in a business?related field.
• Teller work experience.
• Customer service skills.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina?chartered, community?focused financial institution committed to providing value?added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at Apply today to take your first steps toward joining this growing organization.

Work Environment & Physical Requirements

The role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical demands include reaching, lifting up to 25 lbs., finger dexterity, repetitive motions, speaking and hearing. Employees must be able to communicate accurately, travel within the office, and handle other routine duties.

Equal Employment Opportunity

HomeTrust Bank promotes an equal employment opportunity workplace that includes reasonable accommodations for qualified applicants and employees. The bank values and promotes diversity and inclusion in every aspect of its business. The bank does not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, disability, pregnancy, marital status, or veteran status in accordance with applicable laws.

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