Job Description

Summary

Title:

ID:

ID: 1778

Location:

Security Clearance Requirement:

Security Clearance Requirement: Secret

Description

ABOUT US

Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team!

JOB DESCRIPTION

Seeking a highly motivated and driven IT Help Desk Specialist to work Hybrid supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.

RESPONSIBILITIES

• Provide engineering tools, services, and IT Help Desk support to improve efficiency in the development, management, and delivery of tools, data, information, and knowledge base to a wide range of customers, including the Department of the Navy (DoN), the Department of the Army (DA), the Department of the Air Force (DAF), the United State Marine Corps (USMC), and the United States Coast Guard (USCG).
• Support the design, development, sustainment, and enhancement of web-based applications, systems engineering tool environments, and the infrastructures supporting those environments.
• Support systems engineering tools, networking, hardware, cloud, virtualization, and other like support services to ensure the continued successful execution of operations.

REQUIREMENTS

• 2+ years of experience providing IT Help Desk support to complete user requests for information and technical assistance via telephone, trouble ticket, e-mail, or chat to include technical connectivity resolution and hardware, software, and procedural issues using all the necessary resources.
• Experience in administering account request activities, such as addition and deletion of user accounts, verification, and validation of account creation and user access for all supported web applications and system engineering tools.
• Experience in troubleshooting and researching technical issues and advising appropriate actions to reach a resolution.
• Experience in communicating and collaborating with internal teams to troubleshoot issues.
• Experience with 24/7 monitoring to support remote administration of system and system support environments.
• Experience monitoring hardware and systems for issues, maintaining the latest firmware, performance monitoring, environmental monitoring, etc.
• Experience in documenting outages and communicating with internal/external customers.
• Experience with Jira Service Management or comparable preferred.

CERTIFICATION(s)

• CompTIA Security+ CE

SECURITY CLEARANCE

• Active Secret Security Clearance

EDUCATION

• High School Diploma

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BENEFITS

• Generous PTO/Leave Package
• Short-Term & Long-Term Disability
• 401K Retirement & Matching
• Profit Sharing Plan
• Free Training & Development Subscription
• Tuition Assistance Program
• Direct Deposit

OUR CULTURE

Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.

COMPENSATION

The likely salary range for this position is $62,300 - $75,500 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.

EEO & AFFIRMATIVE ACTION

Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities.

Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.

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